Sports Travelling Agency Refuses To Refund Monies To Soccer Fans
Ghanaian soccer fans have accused African Origin Travels & Sports Tourism, a sports travelling agency, of “dereliction of duty” towards fans for not providing refunds to call off Kotoko versus Hearts game in London.
The highly-anticipated match which was scheduled to take place on April 11, 2020 at the Barnet Stadium in London as part of efforts to commemorate Ghana’s 63rd Independence Day celebrations was scrapped due to the Novel Coronavirus pandemic.
Speaking in an interview with the Ghanaianvoiceonline.com in Accra, a football enthusiast who spoke on condition of anonymity said soccer fans who paid to travel to London to watch the match are struggling to retrieve their monies and passport from African Origin Travels & Sports Tourism and have been left with no help.
According to the soccer fun, before the match was called off, thousands of supporters had paid to watch the game in London, in April this year.
He stated that he has consistently sought for a refund of his money and passport but everything proves futile.
He further indicated that he was assured by the travel firm that when the President lifts the lockdown, his money will be paid but has since not receive any money.
He added that he was later assured by the travel agent that the money will be paid when the ban on the borders is lifted.
He therefore called on the Ministry of Youth and Sports and the Ghana Football Association to as a matter of urgency intervene for all affected travellers, including fans who were looking forward to watching Kumasi Asante Kotoko and Hearts of Oak match in London, are able to secure refunds.
Ghanaianvoiceonline.com contacted African Origin Travel & Sports Tourism for their side of the issue only for the Chief Executive Officer of African Origin Travel & Sports Tourism, Samson Deen to call a bluff of the media saying “you can publish anything we don’t care and he hanged the line to the chagrin of the Journalist.
The Ministry of Youth and Sports in February cautioned fans who plan to travel to watch the Kotoko versus Hearts of Oak Independence day commemorative game in the UK to guard against getting hoodwinked by ‘sheep in wolf skin’ type of travel agents.
The Ministry in a statement released through its communication department sternly warned fans not to fall prey to unfavorable terms and clauses in agreement papers submitted to them by travel agents.